Benefits:

Performance bonus
Work from home flexible
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development

Maid Right is seeking an Operations Team Lead to join our team. As the Operations Team Lead, you will help drive revenue through customer retention, cleaner training, and ensuring customer satisfaction. Most of our work is completed Monday through Friday, 8am to 5pm, with no evening hours unless requested. Join a positive and respectful company culture that values teamwork and appreciates individual contributions!

We require some experience for this position, but we will train you on our Maid Right cleaning system and operations tools that are effective and easy to learn. We are looking for a motivated individual who can work as part of a team, providing relief and support for absences as needed. A valid driver's license and reliable transportation are required.

Responsibilities:

Train cleaners to operate the Maid Right cleaning systems and ensure they meet our high standards
Conduct new customer walkthroughs, quality control visits and ensure customer satisfaction
Manage team schedules
Work with customer service representatives and cleaning teams to provide exceptional customer service
Provide relief and support for absences as needed
Participate in customer acquisition activities and lead generation
Assist with customer retention and drive revenue through converting to recurring cleaning services
Maintain equipment and cleaning supplies

Requirements:

Customer service experience
Experience with leading teams to deliver service
Comfortable with everyday computer tasks, using a tablet/smartphone, and navigating the web.
Must have a valid driver's license and reliable transportation

Nice to have:

Previous residential or commercial cleaning experience
Previous training experience
Bilingual in English and Spanish
Familiarity with MacOS
Familiarity with Google Workplace
Previous experience with ServiceTitan software

Join our team at Maid Right and enjoy a fulfilling career in the cleaning industry. We pride ourselves on our non-toxic and eco-friendly services that exceed our clients' expectations. Apply now and start your journey towards a rewarding career with us!

Flexible work from home options available.

Compensation: $40,000.00 per year

Every day, Maid Right owners wake up ready to deliver exceptional service. Our owner/operators are the backbone of Maid Right’s industry-leading residential cleaning services. Thanks to the support of our exclusive cleaning systems and standards, Maid Right owner/operators across America and Canada continue to deliver the most comprehensive services in the residential cleaning business.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Maid Right Corporate.

(if you already have a resume on Indeed)